Shipping Policy (Freight-Focused)
Before You Order – Freight Questions (Please Review):
Do you have a forklift available at delivery?
Do you have a loading dock?
Do you need a delivery appointment?
Is this a residential or commercial address?
Any other access limitations we should know about?
If you are unsure about any of the above, contact us before placing your order.
Phone: 314-833-8000
Email: sales@durvy.com
Freight Shipping Applies to Most Equipment
Many products sold by Durvy Industrial are large, heavy, or oversized and ship via freight (LTL) rather than standard parcel carriers. Freight shipping involves different handling, scheduling, and delivery conditions than UPS or FedEx Ground.
By placing an order for a freight item, you acknowledge and accept the terms below.
Freight Delivery Method
Freight shipments are delivered curbside only unless additional services are purchased. Carriers will not move items inside a building, uncrate, or assist with unloading beyond curbside. Customers are responsible for having appropriate equipment and personnel available to receive the shipment.
Delivery Appointments & Carrier Contact
Freight carriers typically contact the consignee to schedule a delivery appointment. Missed appointments, rescheduling requests, or delivery refusals may result in additional carrier fees, which are the responsibility of the customer.
It is the customer’s responsibility to provide a valid phone number, an accessible delivery location, and availability to receive the shipment when scheduled.
Accessorial Fees (Additional Charges)
Additional freight charges may apply for residential delivery, liftgate service, construction sites, farms, schools, limited-access locations, remote or difficult-to-access areas, and overlength or oversized items. If accessorial fees are required, we may contact you for approval and payment prior to shipment.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address. Address changes after shipment may result in rerouting or redelivery fees imposed by the carrier. These charges are the responsibility of the customer.
Delivery Inspection Requirement
All freight shipments must be inspected at the time of delivery. If damage is visible, note the damage on the delivery receipt, take clear photos of the packaging and product, and contact us immediately.
Concealed Damage
If concealed damage is discovered after delivery, it must be reported within 5 days of receipt. Documentation and photos are required. Claims reported after this window may not be accepted by the carrier.
Refused or Undeliverable Shipments
Do not refuse delivery unless instructed by Durvy Industrial. Refused, missed, or undeliverable freight shipments may result in return freight charges, redelivery fees, and restocking fees. These charges may be deducted from any applicable refund or billed separately.
Shipping Delays
Freight transit times are estimates only. Delays caused by carriers, weather, mechanical issues, or regional freight congestion are outside of our control and do not qualify for cancellation or refund.
Returns & Refunds (Freight-Focused)
The item must be in its original factory-sealed condition.
Return Window
Eligible items may be returned within 30 days of delivery. All returns require prior authorization.
Return Authorization Required (RMA)
Do not ship anything back without approval.
To request a return, contact us with:
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Order number
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Reason for return
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Photos (and video if applicable)
Phone: 314-833-8000
Email: sales@durvy.com
Returns sent without authorization may be refused.
Return Eligibility
To be eligible for return, items must be:
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New, unused, and uninstalled
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In original packaging, including pallets, crates, and protective materials
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In resalable condition
Opened, used, assembled, or altered equipment is not eligible for return, but may qualify for manufacturer warranty support.
Freight Returns & Costs
Most returns involve freight (LTL) due to size and weight.
For non-defective returns:
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Customer is responsible for all return shipping costs
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Return freight can be substantial
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Original outbound shipping charges may be deducted from the refund
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Additional carrier fees (liftgate, residential, limited access, redelivery) are the customer’s responsibility
Refunds are issued after the returned item is received and inspected.
Restocking Fees
Returned items may be subject to restocking fees depending on the manufacturer, item condition, and return reason. Any applicable fees will be disclosed during the return authorization process and deducted from the refund.
Damaged Shipments
All freight shipments must be inspected at delivery.
If damage is visible:
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Note damage on the delivery receipt
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Take clear photos of the packaging and product
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Contact us immediately
Failure to document damage at delivery may limit or void the ability to process a return or claim.
Concealed Damage
Concealed damage must be reported within 5 days of delivery. Documentation and photos are required. Claims reported after this window may not be accepted.
Refused Deliveries
Do not refuse delivery unless instructed by Durvy Industrial.
Refused shipments may result in:
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Return freight charges
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Redelivery fees
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Restocking fees
These costs will be deducted from any applicable refund or billed separately.
Non-Returnable Items
The following are generally non-returnable:
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Used or installed equipment
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Items returned without authorization
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Items returned without original packaging
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Clearance or final-sale items
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Custom, special-order, or made-to-order products
Cancellations
Orders that have already shipped cannot be canceled. Orders canceled after freight has been scheduled or dispatched may incur carrier charges that are the customer’s responsibility.
Warranty Support
If an item is defective, we will assist with manufacturer warranty support according to the applicable warranty terms. Warranty service does not guarantee a return or refund.
Questions Before Ordering
Freight returns are costly and complex. If you are unsure about fit, access, unloading, or delivery requirements, contact us before placing your order.
Phone: 314-833-8000
Email: sales@durvy.com